Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business challenges.

Entech is hiring a Desktop Support Specialist for our team. This is a hybrid role that involves working onsite in Malvern, PA - 4 days per week.

Responsibilities:

• Provide first-level technical support to end users via phone, email, or chat. Also diagnose and troubleshoot hardware, software, and network issues.
• Resolve technical problems or escalate issues to higher-level support when necessary.
• Assist users with setting up and configuring new hardware, software, and peripheral devices.
• Help users with password resets, account setup, and access issues. Provide guidance and support on using company-specific applications and systems.
• Monitor system performance and ensure efficient operation of all user devices.
• Manage and maintain inventory of hardware and software assets.
• Maintain accurate records of support requests, incidents, and resolutions using a ticketing system.
• Communicate effectively with users to understand their technical issues and provide clear and concise solutions.
• Maintain a high level of customer satisfaction through timely and effective problem resolution.
• Ensure compliance with company IT policies and security protocols.
• Provide on-site technical support during meetings to resolve any issues promptly.
• Hands-on experience with configuring servers and managing patch deployments.

Benefits:

• Medical, Dental, Vision, 401K benefits
• Paid Time Off
• Full Time Salaried position