What You'll Do:

• This role provides expertise in implementing and supporting various third-party software packages. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices.

Primary Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto)
• Proactively identify and mitigate risks using Agile best practices and project data
• Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives
• Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work
• Assist with internal and external communication, improving transparency, and information radiation
• Implement and manage monitoring technologies for software, server, and network platforms
• Resolve configuration-related problems
• Assist production support and development staff in debugging application defects
• Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality
• Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
• Assists Production Support by providing advice on system functionality and fixes as required

Technical Skills:

• (Required) Project planning tools like MS Project, ServiceNow or Jira Plans
• (Required) ServiceNow platform experience
• (Required) Confluence administration and Jira reporting are preferred
• (Required) Basic understanding of IT infrastructure and IT systems design
• (Preferred) Familiarity within a ticketing system such as ServiceNow
• (Required) Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset
• (Required) 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach
• (Required) 1-3 years working as a business or system analyst (BA/SA)