Position: Desktop Support Technician

Location: 200 Varick street, New York, NY, 10014

Duration: 12 Months

Pay Rate $21.43 - $25.00/hr.

Job Type: Contract

Work Type: Non-Driving

Important Notes:

• This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities.
• This is an onsite position.
• Shift start time and end time? 8-5 M-F + afterhours stand-by.
• Must have MAC Skills and experience, MAC OS, Windows 10/11Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Job Responsibilities:

Day to Day Work:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
• This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
• Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops
• Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required
• Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals
• Performs installs, moves, adds and changes as required
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanour and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.