WHO WE ARE LOOKING FOR

We are seeking a detail-oriented and proactive individual with a strong background in customer service and call center operations, particularly within retail and/or BPO environment. This candidate excels in leveraging tools like Salesforce and leading training initiatives to enhance team performance. They are adaptable, solution-driven, and bring a customer-centric mindset to their work.

• 3-5 years of experience in customer service, call center operations, ideally within retail and/or BPO settings.
• In-depth understanding of call center metrics (e.g., AHT, SLA, CSAT).
• Proficiency in Salesforce or similar CRM tools.
• Experience in training, quality, onboarding, or coaching team members preferred.
• Excellent communication skills and ability to manage cross-functional collaboration.
• Bachelor’s degree or equivalent combination of education and experience.