General Experience Expectations:

• A minimum of seven (7) years of IT work experience, including four (4) or more years managing projects.
• Experience with projects in multiple technologies and functions.

Scope of Work/Job Characteristics:

• Lead organizational change initiatives, ensuring alignment with project goals and stakeholder expectations;
• Develop and execute change management strategies, plans, and activities;
• Facilitate change readiness assessments, stakeholder engagement, and communication plans;
• Manage resistance and build commitment to change through engagement and training strategies;
• Develop and manage resource-loaded and leveled projects;
• Maintain project metrics and performance metrics by established Department standards;
• Provide hands-on leadership for complex projects, ensuring on-time and on-budget delivery;
• Serve as a liaison with users and stakeholders to ensure smooth project execution;
• Provide progress reports and presentations to internal and external stakeholders and executive leadership;
• Manage and coordinate multi-project teams and initiatives to meet overall objectives;
• Build collaborative relationships with stakeholders to ensure alignment and effective communication;
• Facilitate joint application development (JAD) sessions and gather business requirements;
• Provide effective communication to manage stakeholder expectations;
• Maintain all project artifacts by Project Management Office (PMO) standards;
• Ensure compliance with Rule 60GG-1, Florida Administrative Code (F.A.C.);
• Document As-Is and To-Be processes as part of business analysis and process improvement initiatives;
• Identify and manage risks and issues that may impact project success;
• Develop risk mitigation and contingency plans;
• Provide issue-tracking and resolution strategies to keep the project on track;
• Manage project spending plans and allocate resources accordingly; and
• Track project expenses and ensure alignment with the allocated budget.

Required Qualifications:

• A bachelor’s degree or master's degree from an accredited college or university in Computer Science,
• Information Systems, or a related field is required.
• Alternatively, equivalent work experience can be substituted for the educational requirement on a year-for-year basis, when applicable.

Experience, skills, and/or knowledge for this position:

• Possess a certification as a Project Management Professional (PMP®);
• Five (5) or more years managing successful, large-scale projects with multiple diverse teams;
• Five (5) or more years of experience in change management methodologies, strategies, and implementation;
• Five (5) or more years utilizing project management software (Microsoft Project, Primavera, Jira) to track and maintain projects;
• Five (5) or more years of experience with project management methodologies and documentation (PMO);
• Five (5) or more years of experience in risk and issue management;
• Five (5) or more years of experience facilitating meetings and developing clear documentation;
• Experience in creating and presenting status reports to internal and external stakeholders;
• Ability to manage and coordinate project teams, lead complex projects, and meet objectives;
• Demonstrated leadership and negotiation skills;
• Strong communication skills, both written and oral, to engage stakeholders at all levels; and
• Proficiency with ServiceNow and DocuSign is preferred.

Preferred Qualifications:

• Change Management Certification (e.g., Prosci) is highly preferred;
• Certification in Agile or Scrum-based Project Management;
• IT Infrastructure Library (ITIL) Service Management Foundations certification;
• Experience managing projects with a large, distributed user base;
• Experience managing state government projects and knowledge of Rule 60GG-1, F.A.C;
• Experience managing vendor projects and working with technical programming teams;
• Ability to take initiative to solve complex problems;
• Knowledge of IT standards in a criminal justice environment;
• Skills in negotiation, mediation, facilitation, and team building; and
• Team player attitude with a high-energy level and diligent work ethic.

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