Grow with us:

Life at 1 Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We are looking for a social type that will join the family and help push us into the future with us as we discover together the true meaning of island life.

With the new definition of luxury being that of experiential, one-off moments, discoveries and tailor-made "bespoke" experiences. A “feet in the sand” luxury entrepreneur is truly the person we are looking for.

The property is phenomenal, with the usual rigors du jour for such a location; beach club, high volume, multi-restaurant, sunset bar, buy local, grow local, a massive edible landscape, cool summer vibes, and all the wellness touches with retreats, speaker series, visiting chefs, and great residential activations. So, third-party management, team building, innovation & financial stealth will win the day.

The Opportunity:

We are seeking a forward-thinking experienced luxury executive to operate our incredible 1 Hotel in the beautiful Hanalei Bay, Kauai. Our ideal Managing Director is someone who loves our mission and supports it wholeheartedly with actions, not just words. They will be an inspirational leader who embodies our brand values, embraces our purpose and leads passionately and by example. They are a proven thought leader, an experienced innovator, true tastemaker and luxury hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the 1 Hotel Hanalei Bay team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Executive Committee’s achievement of its objectives, and you’ll always represent the best face of the brand.

One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work. Think culture. In this position, you are a mentor, a teacher, and a student all at the same time - we grow together. It's a team event; without our great staff the hotel is just a collection of nice buildings, and you are very hands-on. You will be the key strategist and pacesetter for tomorrow's 'new version of beach luxury'.You will lead the sustainability, wellness and nutritionally rich cuisine focus of the hotel. It is an island, and therefore remote, so a good sense of self and humor will go a long way and the ability to understand that some things may just take a moment.

The position:

• Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
• Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
• Provide inspirational leadership to enliven the Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
• Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
• Ensure proper controls are in place and policies are established and followed by all team members.
• Establish and maintain open, collaborative relationships and ensure direct reports do the same.
• Ensure: regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
• Recruit and select talented leaders and team members who will enhance the hotel’s culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
• Provide guidance and direction: To all team members through coaching, counseling, mentoring, and reviewing performance.

About You:

• Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment. A strong focus on wellness and retreat experiences with an enthusiasm for delivering on wellness and subsequent longevity and the vision to bring it to life.
• A minimum of 5 years as a General Manager in an upper upscale and/or luxury hotel preferably in a remote location
• A post-secondary diploma or degree would be a plus.
• An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.
• Visionary Thinking : Ability to create and articulate a compelling vision for the hotel that inspires and motivates the team to achieve long-term goals.
• Cultural Intelligence : Skills in navigating and respecting diverse cultures, particularly in a location like Hawaii, where cultural sensitivity is essential for guest and community relations.
• Sustainability Leadership : Knowledge of sustainable practices and the ability to implement environmentally friendly initiatives that align with the brand’s values and the growing consumer demand for sustainability in luxury hospitality.
• Change Management : Proficiency in leading organizational change and helping team members adapt to new strategies, technologies, or processes.
• Networking and Relationship Building : Ability to develop and maintain strategic relationships with external partners and community leaders to enhance the hotel’s presence and reputation.
• Coaching and Development : A commitment to cultivating leadership skills in others through effective coaching, training, and mentorship, ensuring a strong succession plan.
• Emotional Intelligence : High level of self-awareness and empathy, enabling effective collaboration and conflict resolution among team members.
• Innovative Mindset : Encouraging creativity and experimentation within the team to continually enhance the guest experience and drive operational excellence.
• Utilize interpersonal and communication skills : To lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
• Build and maintain : An organizational culture that maximizes employee engagement and attracts top talent.

About us:

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Work/Life Balance: Paid Time Off, Holidays
• Pay it Forward: Paid time to volunteer & participate in hotel organized volunteer opportunities
• Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living, Employee Assistance Program (EAP)
• Retirement Planning: Competitive Matching
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities around the world. This position could potentially take on a regional role in future, as our brands continue to grow globally.
• SH University - Offers team members a chance to grow and flourish from taking professional development courses through our exclusive online learning educational platform. We also offer leadership training programs for all Guidance Committee members and High Potentials, as well as many other learning opportunities throughout the year.