• Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
• Be the subject matter expert for Messaging (both SMS and MMS) and Voicemail solutions. Mavenir product expertize is preferred. Additionally 911, LI (Calea), Nokia SDL, Oracle Packet Core is a plus
• Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.
• Lead troubleshooting bridges with internal & vendor teams as needed.
• Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.
• Work with technical teams to document troubleshooting steps and methods to improve processes.
• Provide lead support with Market Teams to troubleshoot/resolve complex issues
• Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.
• Develop key metrics for performance monitoring and service assurance.
• Closely working with the vendors for Incident resolution and RCA
• Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
• Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains.
• Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
• Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
• Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed.
• Other duties as assigned
• This position may provide on-call support on a rotational basis.

Skills, Experience & Requirements:

• Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
• 5 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.
• Expertise in Mavenir SMSC, MMSC product solutions
• Strong knowledge of one or more Core Network solutions for 911, LI (Calea), Nokia SDL, Oracle nodes (NRF, PCF, BSF).
• Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
• Cloud-native experience in AWS environment preferred.
• Curious-minded, striving for continuous learning and innovation
• Outstanding verbal and written communication skills
• Strong knowledge of Core Network solutions for 4G/5G (SA).
• Nokia, Mavenir and Oracle experience should be an advantage.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem solving, analytical, and time management skills.