IT Support Engineer

Location: Lawrenceville, GA

We’re currently seeking an IT Support Engineer to join a dedicated IT team. This is a full-time position with the potential to become permanent for high performers.

What You’ll Get:

• Competitive pay
• Weekly overtime opportunities based on production needs
• ACA-compliant benefits package
• Holiday and longevity bonuses (eligibility criteria apply)
• Weekly pay with direct deposit (no week’s hold)
• Participation in employee appreciation awards and quarterly events

Primary Functions:

• Serve as the main point of contact for advanced technical support, managing service requests via chat, email, and phone.
• Monitor and respond to IT alerts, efficiently creating and managing service tickets.
• Troubleshoot and support ERP systems, Microsoft applications, virtual environments (e.g., VMware, Azure), and network connectivity.
• Design, implement, and support Microsoft technologies (Windows Server, SQL, SharePoint) and custom system solutions.
• Maintain IT asset inventory and update internal systems documentation.
• Develop and revise training materials to keep them relevant and effective.

Additional Duties:

• Collaborate with the IT Services team for seamless ticket escalation and resolution.
• Document processes and procedures related to your responsibilities.
• Manage service tickets and phases using ConnectWise under the direction of the IT Manager.
• Stay informed on emerging technologies and IT trends through training and research.

Requirements:

• At least 3 years of experience in IT or a related field.
• Certifications: CompTIA A+, Network+, Security+.

Preferred:

• BA/BS in Computer Science or a related field.
• 5 years of relevant experience.

Skills and Competencies:

• Advanced knowledge of operating systems, business applications, and network systems.
• Strong interpersonal and communication skills, with the ability to explain complex concepts clearly.
• Proficient in diagnosing and resolving technical issues efficiently.
• Ability to multitask and adapt quickly in a fast-paced environment.
• Technical expertise in IT support tools, service awareness, and resource allocation.

Target Skills: ConnectWise/Ticketing Managed Systems/CompTIA A+/Network+/Security+/IT Support Engineer

We are an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.