Senior Program Manager, Payments

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

This role requires an experienced Program Manager with the demonstrated ability to inspire and drive program and change management excellence. As a Senior Program Manager, you will oversee the end-to-end program management activities and drive critical initiatives that advance our payments strategy, capabilities, and operational excellence. You will collaborate across engineering, product, compliance, and business teams to ensure the successful delivery of complex, high-impact programs and projects. Your leadership will be pivotal in delivering solutions that enhance user experiences, drive revenue growth, and ensure compliance with payments industry standards.

Essential Job Duties & Responsibilities:

• Ensure that every project/program you manage has SMART objectives/KPIs in place and delivers to them. Every project delivers on its business objectives on-time, and on-budget.
• Follow effective and efficient mechanisms, ceremonies, and tools for project planning, stakeholder analysis & communication plans, issue/ risk management, and change management.
• Foresee dependencies, risks, and issues – building an understanding with program team of the differences and can demonstrate the effective management of them.
• Exercise clear, direct, and tactful communication to ensure projects reach the appropriate teams, leaders, and audience, to eliminate the risk of surprise in the status of projects.
• Build and maintain trust with the project team.
• Lead by example in time management, efficiency, follow-through, and execution.
• Learn from project retrospectives are analyzed and actioned to improve the current processes.
• Suggest new or better ways to do things, advocate for, and add to the PMO repository.
• Challenge, seek understanding if something does not make sense to ensure continuous improvement and innovation.

Required Skills, Knowledge & Abilities:

• 5-8+ years in program management in software development, financial services, mortgage lending, payments or equivalent.
• Demonstrated ability to manage projects from planning to launch in a remote, multi-time zone work environment.
• Experience with project management best practices, agile development methodologies, portfolio-wide analytics, decision-making, and prioritization.
• Must understand the software development lifecycle implicitly and collaborate with developers, product managers, creative teams & IT professionals, and both internal and external vendors.
• Excellent interpersonal skills, ability to develop important relationships with key stakeholders, outstanding conflict management skills; strong influence, negotiation, and presentation skills. Demonstrated communication style & presence to work effectively directly with executive teams.
• Experience in payments highly desirable.
• Experience in business process engineering, implementation, and/or change leadership is highly desirable.
• Strong time management skills

$140,000 - $180,000 a year

In addition to the above salary, this role may be eligible for a bonus.