Banking Operations Specialist

About Safra National Bank of New York

Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with branches in Florida, Massachusetts, California, and representative offices in Brazil, Chile, Mexico, and Panama, Safra National Bank is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.

Position Summary:

The Operations Specialist in Banking Operations plays a crucial role in ensuring the efficient functioning of the bank’s operational processes mainly tied to Jack Henry and IBanking entries and maintenance, ACH processing and loan and deposits new accounts and maintenances. This position involves handling day to day back-office functions, including payment processing, reconciliations, account maintenance, and internal customer support, with a focus on accuracy, completeness, compliance, and timeliness. Resource must be able to multi-task between back office duties and customer service duties. Must be able to work under pressure.

Key Responsibilities:

Loan Processing:

• Input and update loan information into the bank’s systems.

• Ensure accuracy and compliance with loan documentation and regulatory requirements.

Non Post and Check Discrepancy Processing:

• Investigate and resolve check discrepancies, non-post transactions, and exceptions.

ACH Processing

Daily ACH transactions posting monitoring

ACH transactions review and reconciliation

ACH transaction exception handling

Customer Service:

• Provide internal support to account officers by addressing inquiries and resolving operational issues promptly.

Account Maintenance:

• Process Safranet maintenance tasks, including opening deposit accounts, maintaining loan and deposit accounts, updating fee schedules, and executing other manual entries.

Credit Card Reconciliation:

• Reconcile OSAB credit card transactions, ensuring accuracy and resolution of discrepancies.

Interest Rate Management:

• Input and update manual interest rate changes, ensuring accuracy and adherence to bank policies.

Payment Processing:

• Process all type of payment postings

• Resolve issues related to payment discrepancies in a timely manner.

General Ledger (GL) Management:

• Perform daily and monthly general ledger reconciliations to ensure accuracy and compliance.

• Post manual journal entries as required.

Any other task as requested by Managers.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience).

• Experience:

• 1-2 years of experience in banking operations or back-office roles tied to loan and deposits account opening, payments and maintenances.

• Familiarity with loan and deposits accounts, check and ACH processing, reconciliations, and general ledger management.

Knowledge of retail banking products and services a plus

• Effective oral, written, and interpersonal communication skills with the ability to carry out instructions, instruct others, understand procedures, and to speak clearly to customers and co-workers.
• Punctuality and an appropriate sense of time commitment and time management skills.
• Self-motivation.
• An awareness of professional behavior an ability to conduct oneself in an appropriate and professional matter at all times.

• Skills:

• Strong attention to detail and problem-solving abilities.

• Proficiency in banking software and systems

• Excellent communication skills for internal customer interactions.

• Ability to manage multiple tasks and meet deadlines

Intermediate skills in computer operations, word processing, and spreadsheet and account opening software. Jack Henry AS400

Competencies:

• Knowledge of banking regulations and compliance standards.

• Analytical mindset to identify and address discrepancies.

• Team player with a focus on collaboration and continuous improvement.

Performance Metrics:

• Accuracy in processing and reconciliations.

• Timeliness in resolving discrepancies and providing support.

• Adherence to regulatory and compliance requirements.

• Internal customer satisfaction levels.

Work Environment:

• Office-based with standard banking hours.

• May involve occasional overtime during month-end or peak operational periods.

Essential Duties:

• ACH PROCESSING - Experience processing of ACH, Incoming, Origination, & Returns
• General Ledger Reconciliations
• Loan input
• Check Discrepancies
• Non -post Processing

Customer Service - Attend to inquiries from Account Officers

• GL Manual posting
• Safranet Processing manual fee reversal
• Safranet Processing CD/ DDA manual entries
• OSAB Credit card reconciliation
• Rate Manual input