Responsibilities

• Create Reporting and Insights:
• Pull data from available systems to develop reports for merchants.
• Analyze trends and provide actionable insights to improve merchant operations.
• Update Merchant Materials:
• Refresh and improve materials for merchant meetings.
• Prepare presentations, emails, and other collateral to share insights with merchants.
• Support Ticket Management:
• Respond to merchant support requests efficiently.
• Work on scaling support systems to handle program-related inquiries.
• Ad-Hoc Tasks:
• Assist with data analysis, presentation creation, or other time-sensitive tasks as needed.
• Merchant Visits:
• Schedule and visit merchants to address operational challenges and provide training.
• Set Up and Train on New Technology:
• Help merchants install and adopt NFC tiles for better customer engagement.
• Observation and Training:
• Observe restaurant operations, identify challenges, and offer training to improve processes.
• Secret Shopping:
• Visit locations undercover to assess compliance and customer interactions.

Key Qualifications and Skills:

• Analytical and Data-Driven: Comfortable pulling and interpreting data using tools like Google Sheets and Excel.
• Proficient in Google Suite: Skilled in creating and updating documents, presentations, and spreadsheets.
• People-Oriented: Friendly, approachable, and capable of training staff effectively.
• Fast Learner: Quickly adapts to new tools, processes, and challenges.
• Detail-Oriented: Focused on accuracy and quality in reporting and materials.
• Flexible and Mobile: Willing to travel within San Francisco and East Bay using public transportation, Lyft, or personal vehicle.