Experienced in Desktop Laptop, troubleshooting

Experienced in installation, configuration and OS troubleshooting

Experienced in Asset Management Should have experience in application support

Knowledge on iPhone configuration

Should have exposure to basic network troubleshooting

Exposure and understanding of ticketing tool , ServiceNow

Understanding of ticketing process incident/service requests

Understanding of SLA and meeting targets

Understanding of Service desk process of logging tickets and allocation

Understanding of Asset/inventory record process, System & Peripherals movements etc

Understanding to coordinate with vendors/principles

Understanding of client management, user response (email/verbal)

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops

Move equipment between Hub/tech Hub, Goods in and Loading Bay

Disposing equipment

Liaising with site facilities for maintenance of the Hub/tech Hub area

Monthly/weekly Inventory audit

Placing Hardware/accessories orders and managing Threshold stock

Handling Customer service support

Deskside Support calls

Receiving equipment from clients and updating stockroom.

Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective,

Infrastructure coordination, Small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support.

Soft Skills

Excellent communication and conversation skills

Should have a great customer handling skills.

Able to handle unforeseen situations

Can drive HCL’s value and its methodology

Other Skills / Experience

Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.

Network experience would be a plus

Min : 36K - Max : 59K

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.