Job Title: Operations Associate
Duration: 6-month Contract with Potential to Extend or Convert FTE
Schedule: Hybrid, 3x a week on-site in El Segundo
Job Description:
Vaco is currently seeking a Tech Service Advisor. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.
What you will do:

• Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients.
• Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT.
• Provide ongoing service focused support for all aspects of the web portals, identify trends, and report trouble tickets to tier 3 support.

Must Haves:

• Customer Service background
• Understanding of MS Exchange and MS Office 365
• Understands how to interact with and navigate web-based applications
• Strong orientation toward service
• Patience when working with callers that are less technically proficient
• Strong organizational skills
• Excellent interpersonal communication skills.
• Flexible and adaptable to change in a fast-paced environment
• Courteous and empathetic to customer concernsAble to work well independently and within a team environment.
• Ability to handle challenging calls with poise, patience and positive demeanor