How You Will Contribute and Grow:

As a Sales Support Specialist, your primary role will be to support our regional Sales and District Managers by processing orders, creating quotations, contacting vendors for product availability, resolving customer concerns, and providing administrative support to branch operations and management.

If you are looking for a positive, dynamic team environment that recognizes you for your hard work and dedication, this is the place for you! We value our employees and their unique contributions, and we are committed to fostering their growth through continuous learning and coaching.

Key Responsibilities:

• Provide excellent customer service to both internal and external customers.
• Process, modify, cancel and track orders.
• Generate product quotations using superior attention to detail and accuracy.
• Track back orders and provide proof of deliveries.
• Contact vendors for product availability, pricing and order status.
• Resolve customer concerns and order related issues.
• Research products using internal and external resources.
• Provide administrative support to branch operations and management.
• Maintain confidentiality of financial and operational information.

Additional Responsibilities:

• Serve as a back-up to Sales Support Manager.
• Process new customer account submissions.
• Generate customer related reports.
• Assist with training of new Sales Support Specialists.
• May assist with credit processing and customer special pricing submissions.
• Other duties may be assigned.

What You’ll Bring:

• Strong communication skills (verbal and written).
• Organizational skills with exceptional attention to detail.
• Ability to prioritize and multi-task with a high-level of accuracy.
• Self-motivated team player with the ability to work independently under deadlines.
• Resourceful in product research capabilities.
• Positive attitude and eagerness to learn.
• Ability to work with diverse teams and adapt to various personalities.

Qualifications:

• 3+ years of customer service experience.
• College Degree, Customer Relations, or equivalent experience.
• Knowledge of general industrial and/ or welding industries are a major plus.
• Proficiency in Microsoft Office; SAP experience is a plus.
• Strong problem-solving and analytical skills.