Now Hiring:

Automotive Receptionist / Business Development Center Representative

Kia of Muncie is seeking a friendly automotive Receptionist / Business Development Center Representative with a winning attitude to join our automotive dealership team! Our ideal candidate has solid mathematical and computer skills and can multitask effectively in a busy service center. We need an eager candidate who is poised to provide excellent customer service and communication skills to interface with our customers, and service technicians. We support our team members with competitive wages and ample opportunities to grow. Start the application process today to begin a rewarding career in the automotive industry!

Responsibilities

• Handle calls from potential customers, schedules appointments.
• Follow up with.
• Manage calls and transfer to appropriate department if not calling for service appointment.
• Provides administrative assistance as needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors

Qualifications

• 1+ years' telephone experience required.
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!
• Experience handling money and payments in a service cashier role preferred
• Possess a valid driver's license
• Must be detail-oriented with a keen ability to read and understand written and verbal directions
• Excellent customer service skills and a passion for working with people is essential
• Willing to submit to pre-employment drug screen and background check

Hours

·      Monday through Friday: 8:00am to 5:00pm

·      Lunch: 12:00pm to 1:00pm

Job Type: Full-time

Pay: Starts at $16.00 per hour (Pay is based on Qualifications)

Send Resume to: Jeff Harris, Fixed-Ops Director, at

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.