Job Responsibilities:

-Responsibilities include recording patient information such as vital signs, weight and changes in medical history, preparing items necessary for the visit like consents and special equipment, and assisting the provider during the examinations.

-Cleans and prepares exam rooms and sterilizes instruments per protocol, prepares and administers medications for patients as directed by the physician and completes prescription re?lls.

-Follows standardized procedures for giving injections to patients.

-Keeps the of?ce running smoothly by answering phones, greeting patients, updating medical charts and records, handles pre-authorization process, matches patients’ insurance information with correct provider for the services needed, and orders laboratory services.

-The Medical Assistant provides updates to the staff and patients on timing and status for all the above tasks and ensures even patient ?ow and continuous communication within Hoag and referring physician of?ces.

-Protects patient con?dentiality and follows procedures for handling con?dential information.

-Performs other duties as assigned.

-Additionally, the lead coaches and directs activities of Back Of?ce Assistants to ensure smooth operations.

-Counsels and/or assists with progressive disciplinary process as needed and coaches to correct de?ciencies/improve performance.

-Coordinates/participates in the interview and selection process of new Back Of?ce Assistant team members.

-Veri?es daily/weekly/monthly logs. Responsible for monitoring patient ?ow.

-Performs other duties as assigned.

-Oncology and Specialty Clinics: Follows clinic guidelines for handling instruments and equipment utilized in clinic procedures.

Skills:

Required Skills & Experience:

-Three (3)+ plus years in healthcare-related ?eld AND a minimum of three (3)+ plus years previous experience within an acute healthcare system environment.

-Intermediate keyboarding skills and knowledge of Microsoft Of?ce Suite, including Outlook, Word and Excel.

-Knowledge of medical terminology.

-Diversity.

-Technology & Equipment Skills.

-Interpersonal Skills.

-Job Knowledge.

-Oral/Written Communication.

-Patient Documentation.

-Patient Safety.

-Travel.

-Organization Behavioral Competencies: Business Acumen, Customer Satisfaction, Innovation, Trust & Accountability.

Preferred Skills & Experience:

-Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’ Quali?ed bilingual or multilingual candidates.

Please note specific qualificatiosn for this role supporting the Compass Team:

• Experience in a busy practice managing a minimum of 20 patients a day across lab draws, injections, and rooming
• Familiar with digital technology and/or app to facilitate patient care and provider visits, as this role may be required to help patients troubleshoot app issues when logging onto virtual visits
• Comfortable taking blood samples through a finger prick for DNA testing
• Ability to juggle multiple tasks at a time – in this role the MA Lead may be supporting the MA, drawing blood, and then immediately need to room a patient
• Policy adherence and strong understanding of clinical roles as it pertains to an MA, clinical rules and regulations, patient documentation, and privacy laws
• Well versed in patient EHRs, specifically Epic

Education:

Required Education:

-High school graduate or equivalent or GED.

-Graduate of Medical Assistant program.

OR

-Three (3)+ plus years in healthcare-related ?eld AND a minimum of three (3)+ plus years previous experience within an acute healthcare system environment.