Salary : $40,996.80 Annually
Location : Naples, FL
Job Type: Full Time, Regular
Job Number: 09113
Department: Public Utilities Department
Division: Financial Operations Support
Opening Date: 01/17/2025
Closing Date: 1/23/2025 11:59 PM Eastern
Job Summary The purpose of this classification is to perform Customer Service responsibilities for the Customer and Utility Billing staff that provide service to over 115,000 customers.
Essential Functions •Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the general public.
•Answers Division telephones; assists callers with questions regarding division programs, services, or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages.
•Receives, screens, and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division. Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.
•Provides forms, applications, receipts, or other documents to visitors/customers upon request. Assists customers with completing forms.
•Prepares division records, reports, and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Copies and distributes documents as appropriate.
•Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Prepares and processes program/operational documents (permits, work orders, project records, etc.). Researches, assembles and compiles information needed to complete documents.
•Establishes, updates, and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data. Researches information from databases as requested. Generates reports, logs, and listings from databases. May include scanning paper documents into a digital database.
•Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary to complete division records/files.
•Receives, dates, and distributes incoming mail. Prepares outgoing mail. •Applicant must have prior experience in customer service, accounting, and Excel spreadsheets or the ability to successfully complete an Excel course.
•Office hours are scheduled in 8-hour work patterns Monday-Friday 8:00 am to 5:00 pm. The applicant must be flexible regarding the work schedule. The applicant will be required to work on some county holidays. In the event of a hurricane or other emergency, attendance will be required to staff customer service phones immediately after the all-clear is given for the event.
•Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the general public. Provides information and explains policies and procedures. •Operates a personal computer, telephones, copiers, and other general office equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software.
•Performs general clerical tasks in support of assigned functions such as opening and distributing mail; distributing accounting documents, reports bills, etc. to appropriate departments; maintaining office supplies; managing postage billing process; preparing correspondence, letters, and notices to departments, outside agencies, vendors, etc.
•May perform other clerical functions in support of departmental operations.
•Performs other related duties as required.
Minimum Qualifications High school diploma or GED required.
One (1) year of related experience.
Fingerprinting required.
Supplemental information - Salary offers above the minimum pay grade may be considered based on qualifications.
- Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.
- This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
Collier County BCC offers a variety of benefits to both regular full and part time employees. For information,
click t
o view the comprehensive benefits package we have to offer you when you join our team.
Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.
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APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.
- I understand and agree with the statements above.
- I do not agree with the statements above.
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Do you possess a High school diploma or GED?
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Do you possess one (1) year of customer service experience working in a high-volume customer service call center?
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Do you have the ability to type 35 to 45 words per minute?
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What is your current level in using Microsoft Office, Excel, and Word?
- Beginner
- Intermediate
- Advance
Required Question