abc Restaurants is Actively seeking an experienced Maitre'D!

OVERVIEW

At abc Restaurants (abc Kitchen, abc Cocina, abcV), we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu, that is locally focused and globally artistic, and cultivating a healthy relationship on our tables and for the planet. Our atmospheric elements feature environmentally conscious stories, honoring the preservation of the arts and global sustainability. Jean-Georges has made culinary history and developed a reputation as remarkable as his food, by tapping his deep understanding of the restaurant world and pairing it with his forward-thinking vision.

POSITION SUMMARY  

The  Maitre   D'  is responsible for   coordinating and managing all reservations, walk-ins, dining room and PDR  seatings , guest  assistance,   and the flow of guests in and out of the restaurant as well as providing the host team with directives throughout the shift.  

ESSENTIAL JOB RESPONSIBILITIES  

• Receive and record dining reservations or respond to general inquiries via telephone or online reservation  system  
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth  shift  
• Properly set-up front desk area, performs side-work and other opening/closing procedures as directed by  management  
• Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in  a timely   and efficient manner to ensure customer  satisfaction  
• Promote and  maintain   the highest level of customer service to all guests while staying alert to their  needs  
• Confer with dining room staff to ensure guests are receiving prompt and courteous  service  
• Provide guests with information about the restaurant and environs including giving  direction  
• Maintain dining ambiance with an enthusiastic and graceful  attitude  
• Actively  participate   during lineup  
• Professional demeanor, polished appearance with the ability to exceed guest's  expectations  
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after  service  
• Adhere to sanitation, safety, and alcohol beverage control  policies  
• Complete all assigned side work relevant to guest interactive  service  
• Follow all company policies, procedures, and  guidelines  
• Consistently report to scheduled shifts on time and ready to work in proper  uniform  
• Operate ethically to protect the assets and image of the  company  
• Performs other duties and responsibilities as per business  need    

KNOWLEDGE, EXPERIENCE AND SKILLS  

• Minimum of two (2) years of related experience; fine dining and high-volume restaurant experience  required  
• A passion for food,  wine,   and service  
• A strong sense   of urgency  
• Strong organization skills  
• Ability to deliver unsurpassed hospitality and guest experience   
• Strong interpersonal and communication skills?  
• Mastery of tableside etiquette  
• A desire for growth  
• Have long-term goals in the service industry  
• A rigorous attention to detail  
• Ability to take direction and execute  
• High standards   for cleanliness of workspace and service areas  
• Ability to work a flexible schedule including days, nights, weekends, and holidays  
• Professional demeanor, polished appearance with the ability to exceed guest's expectations  

PHYSICAL REQUIREMENTS  

• Ability to perform essential job functions safely and successfully consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.  
• Must be able to lift and carry up to  50   lbs
• Ability to stand for prolonged periods of time and climb steps regularly.  
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height  frequently , or otherwise move in a constantly changing environment.  

COMPENSATION  

The base pay range for this position is $17. 00  per ho ur plus tips .  The determination of what a specific employee in this job classification is paid within the range depends on  a number of   factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills,  et c.  

  Lucy Restaurant LLC is an Equal Opportunity Employer.