Position Title: Clinic Manager - Specialty Clinics

Location: Upland Hills Health - Dodgeville Hospital Campus

Role & Department: Clinic Management in the Specialty Clinics

Hours & Shift: Full-time (1.0 FTE) day shift position, Monday through Friday schedule

Role Responsibilities:
The Clinic Manager at Upland Hills Health is responsible for overseeing the daily operations of assigned clinics in alignment with the organization's Mission, Vision, and Values
This role involves coordinating with physicians, advanced practice providers, clinic personnel, hospital departments that work in collaboration with the clinics and other stakeholders to ensure efficient clinic operations, high-quality patient care, and exceptional customer satisfaction
Foster productive relationships with physicians and midlevel providers, promoting a positive and cohesive practice environment
Coordinate all practice activities, including staff supervision, provider relations, and patient interactions
Manage daily operations, including staff and patient scheduling, to optimize efficiency and productivity
Prioritize patient satisfaction through attentive customer service and effective issue resolution
Collaborate with the administrative team to address operational and financial challenges, aiming for continuous improvement
Safe, Quality Care:
• Develop and implement clinic policies and procedures in accordance with industry standards and regulatory requirements
• Lead quality improvement initiatives and prepare necessary reports for review by relevant stakeholders
• Ensure compliance with core measures, patient safety goals, and accreditation standards
• Participate in site visits and reviews to maintain high standards of care and regulatory compliance
High Patient Satisfaction:
• Cultivate a clinic culture focused on customer service, patient safety, and employee engagement
• Analyze patient satisfaction survey data and implement initiatives to enhance the patient experience
Effective Human Resource Management:
• Demonstrate professionalism and respect in all interactions with others
• Supervise and coach clinic staff, addressing issues promptly and conduct regular performance evaluations
• Facilitate team meetings and support staff development and onboarding processes
Team Building:
• Promote teamwork and empower staff to identify and solve problems independently
• Provide guidance and mentorship during the onboarding process and beyond
Strong Financial Performance:
• Identify strategies for practice growth and assist in their execution
• Manage clinic budgets, approve purchases, and analyze financial performance to meet or exceed targets
• Present annual capital requests and contribute to financial planning efforts
Other Responsibilities:
• Represent Upland Hills Health positively in community relations and external interactions
• Maintain professional conduct and adhere to organizational policies and regulatory requirements
• Participate in committees and mandatory training sessions as required
• Practice infection control measures and ensure patient and staff confidentiality
• Respond appropriately to emergency situations and adhere to established protocols
Qualifications:
Graduate from an accredited school of nursing
Licensed as a Registered Nurse in the State of Wisconsin
Bachelor's degree in nursing preferred, but not required
A minimum of three years of healthcare management experience required, preferably in an outpatient services capacity
Ability to exercise independent judgment, recognize needs of patients and staff, and apply principles of proper management and personnel supervision
Strong leadership, interpersonal, and communication skills
Ability to foster good working relationships at all organizational levels
Proficient in managing stressful situations, facilitating conflict management, and initiating positive change
Demonstrated knowledge and competence in clinical services operations and financial management
Employee Benefits:
• Comprehensive benefits packages available for both part and full-time employees!
• Paid Time Off (PTO) benefits begin to accrue on day one!
• Retirement Plan with matching dollars available!
• Two wellness center facilities that employees are eligible to use free of charge & a minimal fee for spouses!
• Many Employer Sponsored Events held throughout the year to celebrate our employees!

Why Upland Hills Health: Upland Hills Health (UHH) consistently ranks as a very high performing health care institution in Southwestern Wisconsin. Located just 40 minutes from Madison, WI and as well from Dubuque, IA, the area is surrounded by wonderful communities and beautiful scenery. For over 100 years, Upland Hills Health has been dedicated to the promise of offering the highest standard of healthcare. Our community-minded staff emphasizes providing quality, comprehensive healthcare while offering a comfortable, neighborly welcome to everyone who walks through our doors. Here, neighbors care for neighbors!

Posting date: December 17, 2024