MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Medical Assistant Site Lead has advanced Medical Assistant skills and is proficient in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. The Medical Assistant III will function as a member of a Patient Centered Medical Home including clinical tasks and administrative skills.

The ideal candidate will have Women’s Health, Pediatric and/or Chronic care experience in an outpatient or clinic setting. The Medical Assistant is responsible for the safety and wellbeing of all patients.

Great and prepare patients for the health care provider. Accurately performs preliminary physical tests such as: blood pressure, blood glucose, height, weight, temperature, pulse, and respirations as directed by established clinical protocols.

Duties and Responsibilities:

Adhere to standard of care, processes, and protocols per type of patient visit
Perform all vitals on every patient at every visit: height, weight, blood pressure, blood glucose, pulse, oxygen saturation, temperature, and respirations.
Direct patient to a clean available room, follow proper intake order while using proper terminology and maintaining accurate and confidential records (vitals, Veradigm, dashboard, exam form, and screenings)
Present patient and report back to provider
Assess immunization records and refer for immunization as needed to meet Department of State Health Services guidelines, while using appropriate stock.
Complete orders per standard of care or as documented in electronic health record by provider. (EKG, CLIA waived tests, lab draws, medication administration, vaccines, breathing treatment, fetal non-stress test, ear lavage, wound wrapping, FIT cards, referrals etc.)
Gather needed supplies, equipment and set up as directed per standard of care or provider.
Assist providers with examination, procedures and treatments as directed
Create Referrals as ordered by provider
Perform in-house testing using aseptic technique, document results and notify patient in timely manner: Flu, Strep, Mono, Covid, Cepheid, UPT, RSV
Perform Hearing and vision Testing with documentation
Send Medication refill request through Veradigm to provider
Placement of RTO’s in chart as directed by provider
Ability to navigate crisis protocol
Assist with interpretation as needed including verbal and written.
Inform site lead when inventory is low
Participates in code response duties asassigned by site lead.
Discharge patient with instructions as defined by provider (review discharge instructions with site lead as needed)
Upon discharge schedule patient for follow up visit chronic, acute, or well and verify pharmacy.
Assist patient in identifying barriers that may prevent them from completing their treatment.
Ensure rooms are cleaned after discharge and are always properly stocked. Ensure all areas of clinic are clean and orderly
Participates in identified performance improvement initiatives
Perform cleaning, packing, and sterilization of instruments as directed. (May include using autoclave)
Conducts daily walk through, Fridge/Freezer temperatures, cleanliness of clinics and EOC logs as assigned
Performs comprehensive “patient education” as per standards of care or provider
Communicates provider disposition to pt regarding labs, diagnostic testing and/or procedures within 72 hours
Lead Team Huddle with assigned provider and MA
Preceptor for new hire Medical Assistants
Perform Prior Authorization in Veradigm (ePA), via Fax or Cover my meds
Send medications in Veradigm per standard of care once signed off by site lead and/or clinical development manager.
Manage patient flow to maintain cycle time within threshold while providing day-to-day supervision of MA team members
Coordinate competency and on the job training for all MAs level 1-2
Assuring all logs for EOC are kept up along with checking Emergency bag and equipment.
Directs patient care as per SOC for walk-ins.
Send Medication Refill per standards of care or provider approval.
Complete outstanding lab report within 72 hours
Complete Covid reconciliation and Vaccine logs daily
Complete Veradigm medication request as received and reconciled within 24 hours
Upload monthly provider huddles into SharePoint per site by 1st of the month
Manage Vaccine Programs: VFC/ASN/Private
Adhere to After Hours phone protocol rotation 1st – 15th or 16th – 31st
Perform monthly Chart Audits as assigned to ensure accurate intake process and documentation is being followed
Provide monthly Training to floor staff based on chart audits and Incident Reports
Order supplies and floor stock medication by the 15th of each month
Order vaccines by the 5th of each month
Assist team in answering questions and physically step into patient care is additional support is needed
Assist with investigations and resolving issues related to patient issues and other service-related concerns.
Assist in coordinating staff meetings and lunch ordering

Required Skills/Abilities:

Ability to use Bi-directional interface with IMMTRAC to import vaccine records
Ability to upload Medical Records in patient’s chart
Ability to conduct Spirometry Testing as order by provider
Ability to Perform Retinopathy exams
Ability to effectively communicate to staff and patients
Ability to perform EKGS, draw blood and administer injections
Thorough knowledge and use of medical terminology and abbreviations
Demonstrate the ability to take appropriate action in an emergency
Maintain a positive, caring attitude towards patients and staff
Good computer skills with ability to type 45+WPM
Possess a strong work ethic and a high level of professionalism

Preferred Skills/Abilities:

Bilingual in Spanish

Required Education and Experience:

High school diploma or equivalent
Certified or registered preferred but not required
Successfully completed Medical Assistant course with diploma
Maintain current Basic Life Support (BLS)
2-3 years of experience working as a Medical Assistant

Preferred Education and Experience:

None

Supervision Responsibilities:

Lead Team Huddle with assigned provider and MA
Preceptor for new hire Medical Assistants
Assist team in answering questions and physically step into patient care is additional support is needed
Assist with investigations and resolving issues related to patient issues and other service-related concerns.
Assist in coordinating staff meetings and lunch ordering
Coordinate competency and on the job training for all MAs level 1-2

Physical Requirements

Occasionally required to sit
Frequently required to talk and stand
Frequently required to utilize hand and finger dexterity
The employee must occasionally lift and/or move up to 50 pounds
Specific frequently vision abilities required by this job include:
Close vision
Color vision
Peripheral vision
Depth perception
Ability to adjust focus

Work Environment:

BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
Noise Level: Moderate

Benefits:

Health Insurance with the employee monthly premium paid 100% by MyCHN
Dental Insurance with the employee monthly premium paid 100% by MyCHN
401 (k) with up to 4% company matching
Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
Sick Time of 40 hours per year
Personal Time/Birthday of 8 hours per year
$15,000 of Basic Life Insurance coverage paid by MyCHN
Continuing Education Stipend of $200/year
Continuing Education of 40 hours
Referral Bonus
Flexible schedules
High opportunity for growth
Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.

\Putting Our Heart into Your Care\
MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service. We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.

Benefits:

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Life insurance
Other
Disability insurance
Referral program
Employee discount
Paid training
Mileage reimbursement
Flexible schedule

Job Type: fulltime

Education: High school degree

Work location: On-site