Job Title: Product Manager Status: Full-time/Exempt

Reports to: Vice President of Technology Work Schedule: Flexible within normal operational hours

Overview: The Product Manager has supervisory responsibilities and directs daily activities to produce fabricated products manufactured by Utilitra’ s Technology Department.

Summary of duties and responsibilities:

• Responsible for ensuring customers have a good experience with Utilitra’ s manufactured products and support staff.
• Supervise team and contractors throughout the production life cycle, escalate issues to executive management.

1. Approve all bids and production related documents.
2. Approve production resources and staffing.
3. Identify and address production related roadblocks.

• Oversee vendors and subcontractors to meet production expectations.

1. Control cost
2. Fortify pipeline
3. Diversify vendors and subcontractors

• Work with office staff on procurement of products

1. Create lean processes to improve efficiency
2. Identify inventory concerns
3. Establish a network of logistical suppliers

• Oversee financial responsibilities for manufactured productions
• Establishes and maintains positive working relationships with customers and owns the business-to-business relationships with Utilitra authorized partners.
• Sets priorities, coordinates production resources, and reports group activities.
• Defines production team needs based on business goals, employee needs, and strategic plans
• Establish SLAs in association with production objectives and customer needs.
• Drive the overall product offerings and strategy, create new offerings to ensure Utilitra stays at the forefront of technology.
• Establishes, implements, and controls technology related materials for manufactured products.
• Stays on top of industry trends, new products and solutions, and upcoming external factors that could impact business solutions.
• Create custom bill of materials to meet customers needs
• Selects, coaches, mentors, and evaluates employees including new employee onboarding and career development planning.
• Empowers employees to take responsibility for their jobs and goals.
• Provide input into evaluations and other feedback for less senior technicians; input regarding lateral moves, promotions, additional training needs, and dismissals carries significant weight.
• Audit the practices on safety and champion safety throughout the production lifecycle.
• Other duties as assigned or prudent

Education and/or Experience:

• Associate degree and/or technology certifications; bachelor’s degree preferred.
• 5+ years’ experience and expertise in two or more areas of relevant technology required.
• Documented customer service experience
• Proficiency in creation of manufactured goods and services.
• Experience in reporting on key production metrics
• Great organizational skills and attention to detail
• Strong decision-making skills and a results-driven approach
• Technology background is a plus
• Proficiency in MS Office applications, specifically Windows, Word, Excel, Outlook, and Access
• Excellent verbal and written communication skills; commitment to excellent customer service
• Ability to use independent judgment, maintain a high level of confidentiality and operate under minimal supervision.
• Valid Drivers’ License and clean driving record required.
• Permanent Employee Registration Card (PERC) required.