We are urgently looking for a Business Architect/CX Strategist/Process Mapping Consultant that is local and can work onsite in Dallas/ Ft Worth, TX 4 days a week (Not Negotiable) . This consultant will work with the business to find efficiencies and will work onsite with the client’s Experience Design team.

CX Strategist needed to work with client’s UX team - help with experience strategy, capture business architecture, facilitate design thinking workshops, and make recommendations for roadmap based on insights gathered through various methods. Must have: CX Strategy, Design Thinking, Good Facilitation Skills, Business Architecture/Process Mapping, Good Client Advisory skills

Job Scope:

Guides enterprises by working with business and technical teams to build experience strategies and frameworks that put the customer, and employees, squarely at the center of the entire business. Uses human insights research and business acumen to set the experience vision, strategy, and principles, for the end-to-end experience across the organization, and/or for digital transformations by managing the experience process and methodologies, collaborating with user researchers, UX designers, creative/visual designers, business stakeholders, and technical architects to ensure the end-to-end experience has business impact such as increased satisfaction, adoption or usage.

Expectations:

Engages with the business development teams/client stakeholders to gain deeper understanding of customers’ business problem, goals, and desired business outcomes

Acts as an advocate and leader in the strategic design process of projects, owning the overall customer experience strategy and execution

Facilitates experience design workshops leveraging design thinking across various project sizes and timelines

Understands cross-functional business architecture and can identify process efficiencies to be implemented to support better experiences

Formulates relevant and actionable insights from all data sources and disciplines and delivers key experience recommendations and roadmaps to ensure experience matures over time

Understands customer experience strategy and principles

Solves complex business problems with simple, industry-leading experience and design solutions

Conceptualizes best-in-class digital experiences or applications and understand how each touch point is connected to the full user experience

Leads best practices for cultivating a customer-focused culture and increasing employee engagement efforts

Provide project and thought leadership, business judgment, and analytical insight to support next gen customer centric initiatives across multiple customer-facing touch points

Consumes and uses large amounts of data to validate assumptions, and execute CX strategy at scale

Effectively communicates recommendations to senior-level client executives via powerful story driven presentations

Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve holistic experiences

Facilitates client decision-making and prioritization

Guides or develops content strategy and provides draft content

Guides or performs discovery activities including user research interviews, persona development, and journey mapping

Hands off experience insights to UX design and development teams to ensure the customer voice is built into designs and development of digital experiences

Works directly with client stakeholders in an iterative/agile manner to dramatically improve the understanding, designs, and prototypes