Job Description:

We are seeking a highly skilled and experienced Conversational Designer to join our team. You will be responsible for designing and developing conversational interfaces for customer self-service and agent-facing productivity solutions. You will be part of a tightly knit team with our product managers, business analysts, developers, and customer service managers. Our goal is to create engaging and effective conversational experiences that meet the needs of our customers and improve their overall experience.

Your designs will be implemented on an industry-leading chatbot and IVR platform. We will give you an opportunity for growth by leveraging the latest LLM-based AI technologies into our customer service experiences.

Key Responsibilities:

• Collaborate with product managers, business analysts, developers, and customer service teams to understand customer needs and design conversational experiences that meet those needs.
• Create conversation flows, scripts, and user personas to guide the development of conversational interfaces
• Conduct user research and testing to ensure conversational interfaces are effective and engaging
• Continuously improve conversational interfaces based on user feedback and data analysis
• Stay up to date with industry trends and best practices in conversational design and AI technology

Requirements:

• Bachelor's degree in design, computer science, or a related field
• 3+ years of experience in conversational design or related field
• Strong understanding of conversational AI technology and best practices
• Experience designing and developing chatbots, IVR systems, or other conversational interfaces.
• Excellent communication and collaboration skills
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment.

Experience with the following topics will be considered a plus:

• Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environment
• Experience with Generative AI and Large Language Models
• Experience with UX design and user research.

If you are a creative thinker with a passion for designing engaging and effective conversational experiences, we encourage you to apply for this exciting opportunity.

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.