Responsibilities:

• Actively listening to patients and healthcare professionals, addressing their needs with well-informed, professional responses.
• Managing all aspects of patient access to therapy, including coordinating with physicians, patients, insurance companies, and specialty pharmacies.
• Acting as a liaison between medical offices, insurance companies, and patients to resolve any issues related to therapy access or reimbursement.
• Conducting benefit investigations and counseling patients and families on reimbursement options.
• Collaborating with nurses to arrange injection or infusion training for patients.
• Managing and maintaining patient case histories in the CRM system, troubleshooting and resolving reimbursement issues as they arise.
• Supporting Field Regional Business Managers and Patient Access Managers in overseeing patient cases within assigned regions.
• Professionally handling incoming calls, addressing inquiries, and resolving issues in a positive and supportive manner.
• Providing back-up coverage for other Patient Support Managers as needed.

Key Skills and Qualifications:

• Prior experience in reimbursement and the ability to explain complex reimbursement scenarios to patients and healthcare providers.
• Experience liaising with patients, families, physicians, specialty pharmacies, insurance companies, and nursing agencies.

Education and Experience:

• Bachelor’s degree in life sciences or communications is preferred.
• 3-5 years of prior case management experience is preferred.