Qualifications:

• 3 years of experience whether that be in retail where they are face to face with customers or spent time in a customer service position. Would even take someone straight out of college who is looking for a role where they can grow in the company.
• Someone who is proficient in emails and calling and can use a computer (ERP system, Microsoft products, and Outlook).
• High School Diploma / GED or higher-level education required
• Must have previous 2 years Experience working in Customer Service
• Previous Customer Service in a manufacturing environment or related experience preferred
• 2- or 4-year associate’s degree in business, engineering, manufacturing or related field preferred

Responsibilities:

• Work in a safe and courteous manner.
• Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvements efforts.
• Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicators.
• Work with internal and external stakeholders to identify and support sales growth areas in your assigned territory.
• Handle inbound calls and provide prompt and professional assistance.
• Facilitate seamless onboarding experiences for new customers.
• Respond to customer order status requests.
• Coordinates expedite requests with production planning department.
• Support engineering efforts by managing and organizing drawings and templates for approval, to validate design prior to starting the manufacturing process.
• Administer order requirements via specific customer portals, as assigned. Extract relevant data according to internal process/order management requirements.
• Process customer requests for credits and refunds according to established company policies and guidelines.
• Provide return authorization numbers and instructions to customers and representatives with warranty claims or