Provide Level 2 helpdesk support. Answers more complex questions about installation and operation of assigned products and escalating all other issues to Level 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies.

Key Details:

• The role involves supporting Teams, video conferencing, and transitioning between the old and new office locations.
• Candidates should excel in customer support, with a focus on on-site employees.
• Experience with Microsoft Outlook and connecting calls to Teams rooms is essential.
• Proficiency expected within a few weeks with a start date of Monday, February 17th.
• High school diploma acceptable with sufficient professional experience.
• No specific certifications required.
• Must be comfortable working under pressure and in a business casual environment.
• Ideal candidates will have a strong sense of urgency and the ability to handle some job pressure.