Summary

We are looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.

Key Areas of Responsibility

• Responsible for administration and support for voice, video, data communication systems and services including telephony, collaboration systems, and video conferencing.
• Perform client consultation: Plan, design, implement, and support IP-based call center solutions.
• Develop and implement the technical architecture and physical design of the network.
• Analyze the existing voice and data networks and recommend solutions.
• Set up, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager.
• Participate in various IT projects intended to continually improve/upgrade converged network solutions. • Follow life-cycle oriented processes and procedures.
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
• Assist in the management of projects using CDW's project management methodology.
• Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements.
• Serve as technical point of contact on customer engagements.
• Create and execute test plans to meet project requirements for assigned components.
• Identify and communicate potential opportunities for cross-selling to the sales team.
• Manage time and expense to meet or exceed expectations defined in the Statement of Work.
• Provide high quality content deliverables using the appropriate document templates.
• Ensure solution is implemented as designed to the customer’s satisfaction and approval.
• Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met.
• Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.
• Proactively develops plans and activities to avoid problems.
• Educates the customer on solution as appropriate throughout the life of the project or service life.

Education and/or Experience Qualification

• Active DoD Top Secret security clearance with SCI eligibility
• Masters degree in a technical field with limited experience or Bachelors degree in a technical field and 2 to 5 years of related experience or Associates degree in a technical field and 5 to 10 years of related experience.

Requires general knowledge and understanding in area of expertise and associated equipment, processes or systems.

• Salary range: $160,000 - $184,000, depending on experience and skill set
• Benefits overview:
• Salary ranges may be subject to geographic differentials