This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include:

• Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.

• Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.

• Understanding of Servers, networks & other back- office hardware and software’s.

• Co-ordinate with vendors and ensure SLA’s are adhered to.

• Project management a per business needs, support and infrastructure related projects

• Experience with troubleshoot of Smartphones Android & iOS Devices.

• MAC Knowledge is mandatory.

• Hands on experience of MDM tools.

Required Knowledge:

• Project management.

• Business analysis.

• Strong understanding of all aspects of IT infrastructure i.e. Back office, front office, etc.

• Operational understanding of IT helpdesks and remote support.

• Diploma/ Degree in Technology field is desirable.

• Certification of ITIL principles, Microsoft, VMWare, JAMF would be an advantage.

Interpersonal Specifications:

• Technically strong, understanding of and ability to coordinate multiple projects and

• implementations simultaneously.

• Consultative interactions with people.

• Understanding business needs and manage effectively to meet the business requirements.

• Good listener, able to assist the business in the best way possible

Working Conditions:

• 8AM - 5PM (might have to do overtime or maintain shifts depending on business requirements)

• Might have to work on holidays depending on business requirement with sufficient notice.

• Might have to travel as per business requirements.