We are seeking a dynamic, energetic, people-process-technology-oriented functional analyst with solid experience in enterprise applications, especially Dynamics CRM, the Power Platform, and solution development frameworks. You will report directly to our Dynamics Center of Excellence (DCoE) and work closely with other Enterprise Application teammates and business owners. As the DCoE Functional Analyst, you will be responsible for aligning, implementing, evolving, maintaining, and supporting our DCoE solutions, including integration with non-Dynamics solutions. Your expertise and leadership will play a critical role in delivering solutions aligned with our enterprise objectives and future successes. This role involves managing, scaling, broadening, processing, and supporting integration with other enterprise solutions. You will perform configuration and technical support of various DCoE solutions, provide break/fix solutions, recommend and implement new functionality and process improvements, and ensure smooth integrations with other systems.

• Responsibilities :
• Work with stakeholders to gather and analyze business requirements, translating them into functional specifications for Dynamics 365 and Power Platform solutions.
• Envision, wireframe, and document solutions that integrate Dynamics 365 with Power Platform tools to meet business needs.
• Assist in configuring and administering Dynamics 365 applications and Power Platform components (e.g., Power Apps, Power Automate).
• Collaborate with other IT teams (e.g., Data, Architecture, Security, etc.) to ensure data quality, integrity, security, etc. within Dynamics 365 and Power Platform environments.
• Perform and assist with testing of solutions and other change management activities.
• Provide high-level training and support to end-users on Dynamics 365 and Power Platform functionalities.
• Create and maintain comprehensive documentation for solutions, including functional specifications, process flows, and user guides.
• Manage customer relationships and expectations by maintaining a communication process to keep others up to date on the project results.
• Discover and anticipate future needs and align DCoE solutions, Dynamics, and the Power Platform to those needs.
• Understand the needs of the customers and identify innovative ways to meet those needs and drive customer satisfaction.

• Summary of Qualifications:
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3+ years experience as a Functional Analyst or similar role, with a focus on Dynamics 365 and Power Platform.
• Proficiency in Microsoft Dynamics 365 modules and Power Platform components (e.g., Power Apps, Power Automate, Power BI).
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Agile project management experience with Scrum and/or Kanban with ADO and/or other similar solutions.
• Experience with configuring and customizing enterprise solutions, Dynamics, and Power Platform solutions to align with business requirements.
• Knowledge of solution design, data presentation, and system integration methods & tools.
• Detail-oriented with strong organizational and product/project management skills.
• Familiarity with change management principles and IT compliance/governance policies.
• Relevant certifications such as PL-200 (Power Platform Functional Consultant), MB-900 (Dynamics 365 Fundamentals), and MB-300 (Core Finance and Operations) are a plus