Responsibilities

• Define and document customer business functions and processes.
• Consult with users and stakeholders to identify, define and document business needs and objectives, current operational procedures, challenges, input and output requirements, and levels of systems access.
• Assist with project coordination tasks. Maintain and monitor project sprint plans, project schedules and other related documentation; coordinate tasks among the team members; organize and participate in stakeholder meetings; track and follow-up on important actions and decisions.
• Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, testing and maintenance of web sites/tools/applications/systems to ensure optimal operational performance.
• Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Track and fully document changes for functional and business specifications.
• Perform quality assurance review of deliverables for both, internal and external delivery.
• Identify opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or extensions for current systems.
• Perform change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
• Be able to create screen mockups and visualizations for review with client and stakeholders.
• Ability to create training manuals, FAQs, and web site static contents.
• Proficient in all business documentation including SRS, Use cases, concept documents and other impact analysis artifacts.
• Distill and present results to all levels of organization in clear, business language.
• Provide support for a variety of meetings, conferences, and program activities.

Job Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related discipline.
• At least 5+ years of relevant work experience.
• At least 3+ years of experience using Azure DevOps Server (previously known as TFS).
• At least 3+ years of experience with SQL required.
• At least 3+ years of experience with software quality assurance testing required.

Preferred Qualifications

• Knowledge of the principles, practices, and procedures used in the business analysis and design.
• Must be able to communicate complex business concepts clearly, both oral and written, and interpret user’s requests.
• Must be able to work on more than one project at a time and across multiple teams.
• Experience with the Agile methodology.
• Experience working on project coordination related tasks.
• Strong communications skills, both oral and written.
• Excellent analytical, organizational and time management skills.
• Working knowledge of data analysis tools including Excel Pivot tables, and other data analysis skills is a plus.
• Familiarity with visualization software like Tableau and D3 are not required but would be a plus.
• Ability to exercise discretion and maintain confidentiality.
• Previous Government work experience is preferred.
• Experience working onsite with government client.
• Experience with Health Care IT Systems preferred.