RPS Imaging Job Title: Customer Service Operations Specialist

Location: Michigan City, IN

RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office.

We represent a wide variety of imaging products and accessories, as well as providing best-in-class service to hospitals, imaging centers, and more throughout the Great Lakes Region (IL, IN, MI, MN, WI). This position will see you working in our office daily (Monday to Friday) utilizing software programs to help dispatch our service engineers, order parts, bill clients, solve complex customer service issues as well as providing operations sales support.

This position requires a strong candidate that is not afraid of NO, has great customer service skills, is highly creative, while also being extremely persistent and consistent in their efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

** Working in SERVICE PRO Software System to arrange service calls and parts***

• Answering incoming calls and follow up with professional customer service skills
• Assist with daily engineer schedule of maintenance and dispatch service by priority
• Provide administrative support, quotes, & customer education
• Assist existing & new customers with orders and complex problem solving
• Ensure compliance with company policies, procedures and work processes
• Maintain a positive attitude and exhibit patience with customer concerns or requests
• Work through complex and escalated customer service issues calmly

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional ability to interact with customers at many different levels
• Strong written and oral communication skills
• Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients.
• Must be a results oriented, team player, and people person
• Must be self-driven to optimize performance without the need for extensive supervision
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
• Ability to overcome consistent obstacles and customer objections
• Ability to work in different software operating platforms efficiently
• Attendance and punctuality is essential

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EDUCATION & EXPERIENCE:

• Previous Medical Imaging experience is a plus
• Strong market knowledge and a winning competitive attitude

COMPUTER & ANALYTIC SKILLS:

• Must be competent with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome

Medical Insurance.

401k plan with a matching benefit program.

Vacation and Holiday pay.

Pay is commensurate with experience