Description
We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
•Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner.
•Provide accurate information regarding our services to assist customers effectively.
•Manage customer accounts, ensuring all information is up-to-date and accurate.
•Analyze customer feedback to identify trends and areas for improvement.
•Promote our services on social media.
•Utilize Customer Relationship Management (CRM) software to track interactions and manage customer data.
•Resolve customer complaints efficiently while maintaining a positive attitude.
•Participate in training sessions to enhance and improve service delivery.
Qualifications
•Sales background preferred.
•Strong project management skills with the ability to prioritize tasks effectively.
•Excellent verbal and written communication skills are essential.
•Ability to analyze data and provide actionable insights based on customer interactions.
•Proficiency in using CRM tools is highly desirable.
•Strong knowledge of customer interface and interaction
•Excellent active listening, interpersonal, and communication skills
•High school graduate, G.E.D. recipient, or equivalent