ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Answer phones and incoming emails for all spa business. Assist guests in a friendly and courteous manner.
2. Accurately book, change, and cancel spa appointments, packages, and services.
3. Check guests into the software system and appropriately charge for services performed.
4. Effectively be able to handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager.
5. Report issues and offer solutions to the manager regarding guest services and reception policies, procedures, and protocols.
6. Actively educate guests on spa treatments, services, retail products, promotional packages, and/or discounts available.
7. Communicate to spa leadership any issues involving staff, guests, or facility operations.
8. Navigate computers, spa software, and phone lines with skills and proficiency.
9. Maintain compliance with all safety standards, health standards, and internal policies and procedures. Includes proper sanitation of spa areas and equipment.
10. Ensure that all guests are aware of and follow spa policies and procedures.
11. Work closely with the spa team to ensure smooth operations and a seamless guest experience.
12. Assist other spa staff as needed to ensure efficient service delivery.
13. Uphold 4-star standards by delivering excellent customer service. Maintains positive relations with all guests and employees. Goes above and beyond to make each guest feel welcomed and special.
14. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
15. Perform special projects as needed or requested.

QUALIFICATION REQUIREMENTS: Demonstrated experience working in customer service, preferably in a spa and luxury hospitality environment. Demonstrated experience working in a fast-paced, high-pressure environment. Demonstrated experience working as part of a team and has a friendly demeanor. Demonstrated basic math and money handling skills.
EDUCATION AND/OR EXPERIENCE: Preferred one (1) or more years of experience working in a spa or luxury hospitality environment.
LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English. Strong interpersonal and communication skills.
REASONING ABILITY: Decisions are limited to within the scope of essential duties.
CERTIFICATES, LICENSES, REGISTRATIONS: Gaming License
OTHER SKILLS/ABILITIES: Exceptional attention to detail and organizational skills. Basic knowledge of spa services and treatments. Ability to work flexible hours, including weekends and holidays. High integrity and honesty. Point of sale system proficiency.
PHYSICAL DEMANDS: Essential duties involve performing physical exertion such as frequent brisk walking, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for a majority of the work shift with standard breaks. Essential duties may require lifting up to 30 pounds to stack, store, or move spa, salon, or general office supplies and equipment.
WORK ENVIRONMENT: Essential duties involve working in a spa and salon environment. Essential duties involve a flexible work week with additional hours occasionally required.
MATERIALS AND EQUIPMENT DIRECTLY USED: Includes use of general office supplies and equipment including computers, printers, calculators, pencils, etc.
COMPENSATION AND BENEFITS:
$18.00+ per hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.