Customer Service Representative

job
  • Wildman
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Job Summary
Location
Holland ,MI
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
25 Jan 2025
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Job Description
Why Join Us?
  • Impactful Role: Your work will directly contribute to our mission of "Changing Lives." Your efforts will make a significant difference to our clients' success.
  • Competitive Compensation: Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication.
  • Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement.
  • Supportive Culture: Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth.
  • Work-Life Balance: Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being.
  • Training and Development: Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career.
  • Typically, a four-day work week - Monday - Thursday
Compensation: Training Wage: Base of $41,600 Once a route is assigned: Base of $41,600 + Commission. Typical compensation ranges from $55,000-$70,000 annually.
Key Responsibilities:
  • Execute delivery of new/clean products and pick up of used products daily in company truck
  • Track customer inventory for correct delivery and billing using company provided handheld computer; assist in issues concerning route customers
  • Customer focused; shows ability to create and demonstrate value to the customer
  • Complete end of the day administrative tasks including unloading the truck and preparing for next day's route
  • Actively drive customer retention and increase route revenue by expanding customer relationships
  • Promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT).
Qualifications:
  • Proactive & Motivated: You're a self-starter with a commitment to excellence and high standards.
  • Communication Skills: Strong written and verbal communication skills are a must.
  • Organizational Skills: Ability to manage priorities and workflow, demonstrating strong problem resolution skills.
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
  • Team Player: Creative, flexible, and innovative with the ability to work independently and collaboratively.
  • Tech Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Ability to learn/navigate ERP system including usage on desktop and PDA.
  • Education & Experience: High school diploma or General Education Degree (GED) required. (2-3 years driving/delivery, customer service, or sales experience preferred)
Physical Requirements:
  • This is a physical job. All ASRs must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
  • Must be able to safely drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck
  • Exposure to outside air temperatures during all seasons, including extreme heat/humidity during summer months and extreme cold during winter season.
Role Requirements:
  • Requires a For-Hire Endorsement.
  • Must pass and maintain a DOT physical and a drug/alcohol screening prior to employment.
  • Must meet and maintain insurability requirements. MVR to be checked periodically.
  • Possible background check or safety training needed for some client facilities.
  • Ability to remain organized, multi-task and balance incoming customer requests/issues in a fast-paced environment
  • 21 years of age or 3+ years of professional driving experience
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