Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.
Job Overview Under the direct supervision of Customer Support Center Supervisor, the Customer Support Center Lead is responsible for providing guidance and direction to Customer Support Center Representatives (CSR) as needed on daily basis. This position's responsibilities include the role of the CSR I and II as well as filling in for the Supervisor(s) when needed, handle escalations, participate in focus groups for strategic initiatives and assist in facilitating staff meeting and trainings.
Minimum Requirements 1. High School Diploma or GED required. Associate or bachelor's degree preferred.
2. Minimum of 2 years of related experience in a medical office/healthcare setting or in a healthcare call/contact center required.
4. Minimum of 2 years of customer/member services experience, including 1 year of call center capacity preferred.
5. Minimum of 2 years of customer service where a lead/liaison support role was performed preferred.
6. Bilingual in Spanish preferred.
Compensation $26.13 - $32.55 hourly
Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development - Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.