Our client, a leader in the customer service industry, is seeking an Associate Customer Service Representative to join their team. As an Associate Customer Service Representative, you will be part of the Customer Service Department supporting the Customer Service Team. The ideal candidate will have strong communication skills, the ability to multi-task effectively, and a proactive mindset which will align successfully in the organization.
Job Title: Associate Customer Service Representative
Location: Kohler, WI
Pay Range: Not specified
What's the Job?

• Support all authorized showrooms with timely and accurate order entry, including order confirmations and review of EDI orders.
• Provide pre- and post-sales support through phone, chat, and email, ensuring a high service rating.
• Process and interpret reports such as open order reports and EDI.
• Utilize resources and tools to assist in troubleshooting customer technical questions.
• Work collaboratively with the supply chain to confirm lead times and provide proactive updates to customers.

What's Needed?

• Excellent communication skills, both verbal and written.
• Ability to multi-task and prioritize effectively in a fast-paced environment.
• Critical thinking skills to evaluate and propose solutions for customer inquiries.
• Experience with data entry and reporting using software such as SAP, Microsoft, and Salesforce.
• Team player with a positive attitude and a commitment to enhancing team culture.

What's in it for me?

• Opportunity to work in a supportive and engaging team environment.
• Comprehensive training provided to enhance your skills and knowledge.
• Chance to contribute to a high service rating and customer satisfaction.
• Engagement with a diverse range of customers and technical challenges.
• Potential for career growth within the organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.