Main Activity
Specific Activities
Measure of Performance
Manage Account/CS Transactions for Assigned Channel Partners

• Customer order entry to ERP
• Quoting as required providing price, availability, freight charges and drawings or product configuration
• Fielding phone calls /inquiries from assigned accounts or other channel partners needing assistance
• Expediting/following up on Orders
• Professional interaction with Schedulers, Production Supervisors, Shipping, Quality, Sales and others to carry out order fulfillment processing

Customer Satisfaction Survey Results and Order Entry Accuracy Report Metrics
Perform Specialized Account Maintenance Functions

• Maintain RGA (Return Goods Authorization) and Credit Databases
• Process Returns and credits according to established policies/procedures
• Accurately maintain databases (web-based, ERP, others)
• Other account maintenance duties as assigned

Reporting metrics related to accuracy and timeliness
Handle end-user/influencer inquiries and lead referrals

• Manage leads/calls from end-users to designated dealers as determined by lead mgmt policies
• Interact positively with a wide-array of end-users and influencers to assist them in finding a dealer that meets their needs, instructing them on use of consumer website, catalog, etc... as appropriate

Customer Satisfaction Ratings and Revenue Target Attainment
Support sales efforts

• Complete follow-up calls, report maintenance, duties as assigned to achieve monthly sales goals
• Provide support for Regional Sales Managers & Mfg Reps as assigned

Revenue Target Attainment
Product knowledge

• Complete training and study to understand details of products and their uses
• Communicate product functionality to dealers, end-user customers and influencers

Customer Satisfaction Survey Results
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)