Job Title:  Senior Account Manager

Department : Sales

Reports To : Director of Strategic Accounts

Location:  Hybrid/ Northbrook, IL

Corporate Imaging Concepts (CIC) is a dynamic technology-driven distributor in the Promotional Products Industry. With a focus on Fortune 1000 firms, we specialize in turnkey solutions that allow clients to outsource their promotional products initiatives while maintaining control and visibility through seamless integration with back-office systems.

About Us: At CIC, we operate at the intersection of technology and creativity. Our main offices are in Northbrook, IL, and Alpharetta, GA. As a team of 135 dedicated professionals, we work collaboratively to provide highly customized and connected technical solutions. Our expertise lies in integrating front-end web stores with suppliers, clients, and our own SAP back-office systems.

Job Summary:  We are seeking an experienced and results-driven Senior Account Manager to join our team. The ideal candidate will have a proven track record in account management, exceptional communication skills, and a passion for delivering outstanding customer service. As a Senior Account Manager, you will be responsible for managing key client accounts, driving sales growth, and ensuring client satisfaction.

Key Responsibilities:

• Develop and maintain strong relationships with key clients, understand their needs and provide tailored solutions.
• Manage a portfolio of high-value accounts, ensuring client retention and satisfaction.
• Identify and pursue new business opportunities within existing accounts and potential clients.
• Collaborate with internal teams to deliver exceptional service and meet client expectations.
• Prepare and present sales reports, forecasts, and performance metrics for senior management.
• Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for growth.
• Negotiate contracts and agreements to maximize profitability and ensure mutual satisfaction.

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field.
• Minimum of 5 years of experience in account management, preferably in the promotional goods industry.
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Opportunities for professional development and career advancement.
• A supportive and collaborative hybrid work environment.
• Paid Time off based on Tenure