Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.

Essential Functions

• Interact with clients and openly talk about our sales line and guide our customers through the showroom experience.
• Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
• Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.

Magnitude and Relationship Reporting

This position reports to a Sales Support Manager.

Contacts Inside and Outside the Organization

This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.

Knowledge and Skills

• Well honed in person customer service experience
• Superior telephone skills
• Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
• Organized and able to multi task
• Desire to work as part of a team
• Excellent communication skills both written and verbal
• Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions

Education and Experience

• A bachelor’s degree or equivalent, preferred
• 2-4 years customer service experience

A starting compensation range for this role is $25/hour. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium.