Established in 1954, our company has grown into a nationally recognized remanufacturer of heavy-duty driveline components. We are seeking an experienced Branch Manager to oversee operations at our Sterling Heights, MI location. This role is perfect for individuals with a background in heavy truck/semi-truck parts who are ready to lead a dedicated team and drive success. As a family-owned business, we offer a supportive, employee-centric environment where you can make a real impact.

Key Responsibilities:

• Organize, schedule, and oversee Parts, Inventory, Shipping and Receiving, Delivery Drivers, and Counter Sales.
• Open the Sterling Heights store each morning and ensure smooth workflow across all departments.
• Load the delivery truck with daily deliveries and ensure all invoices are completed accurately.
• Maintain 100% inventory accuracy and communicate with the Grand Rapids store, vendors, and customers.
• Train employees on job duties and new products and hold monthly staff meetings.
• Lead and supervise a team of 5-6 employees, fostering a positive and productive work environment.
• Handle customer interactions, including answering calls, providing quotes, diagnosing issues, and delivering exceptional service.
• Act as a mediator between Accounts Receivable and the Sterling Heights store to address any issues.
• Oversee branch profitability and performance, collaborating with your team to meet operational and financial goals.
• Manage inventory and ensure timely delivery of parts to customers within a 1-hour radius.
• Plan and coordinate branch events, including lunch meetings, team bonding activities, and holiday parties, to boost employee engagement.

Qualifications:

• High School Diploma or equivalent; additional training in Allison, Eaton, and Fuller is preferred.
• Two or more years of experience in the service industry, preferably in heavy truck/semi-truck parts sales.
• Strong leadership and team management skills, with the ability to drive sales performance and foster collaboration.
• Prior experience in counter sales or as a technician in the heavy-duty truck industry is preferred.
• Ability to work independently while motivating and aligning the team with branch goals.
• Focus on operational efficiency and cultivating a positive team culture.

Physical Demands:

• Regularly required to stand, walk, and reach with hands and arms.
• Frequently required to lift and/or move up to 65+ pounds.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Ability to communicate effectively with team members and customers.

Compensation & Benefits:

• Competitive salary based on experience and qualifications.
• Branch incentive bonuses based on monthly sales profit.
• Profit-sharing program effective after 60 days.
• 401(k) and Roth 401(k) options with company match (up to 6%).
• Paid vacation time starts at 100 hours per year.
• Employee-centric environment with opportunities for team-building and personal growth.

Schedule:

• Monday to Friday, 7:00 AM – 5:00 PM (1-hour lunch).
• Limited travel (0-25%).

If you're ready to lead a thriving branch and work in an established, family-oriented company with a strong reputation, we'd love to hear from you!