Overview

Drive divisional success through strategic planning, operational leadership, and customer satisfaction. Develop and execute annual business plans while fostering a high-performance team environment that supports professional growth, customer engagement, and financial outcomes.

Key Responsibilities

• Strategic Planning : Create and implement annual business and sales plans, along with customer-specific account strategies.
• Team Leadership : Hire, train, and mentor Project Coordinators, Customer Account Managers (CAMs), and sales staff to meet performance goals.
• Customer Engagement : Build long-term customer relationships, conduct executive reviews, and lead customer-focused initiatives.
• Operational Excellence : Streamline processes, enhance service delivery, and maintain cost efficiencies to improve profit margins.
• Performance Monitoring : Ensure customer satisfaction by achieving high survey scores and meeting departmental goals for sales, expenses, and team engagement.
• Continuous Improvement : Identify and implement process enhancements to achieve operational and financial excellence.

Qualifications

• Bachelor's degree in Business Administration or Interior Design.
• 8+ years of experience, including design, project management, and sales in the commercial furniture industry.
• Proven leadership and team management skills.
• Strong analytical, mathematical, and problem-solving abilities.
• Exceptional communication, organizational, and interpersonal skills.

Career Growth

This role offers a pathway to Vice President-level opportunities, providing leadership in a dynamic, customer-focused environment.