Position Overview:

We are seeking an organized, tech-savvy, and highly motivated Maintenance Department Receptionist to join our team. This role serves as the first point of contact for tenants and technicians, ensuring seamless coordination of maintenance requests for residential and commercial properties. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is dedicated to providing exceptional customer service.

Key Responsibilities:

• Inbound and Outbound Call Management:
• Handle a high volume of inbound calls to coordinate maintenance needs.
• Make outbound calls to acknowledge submitted requests and confirm details with tenants.
• Schedule appointments between technicians and tenants promptly and accurately.
• Request Coordination:
• Provide tenants with links and instructions for the app used to submit maintenance requests.
• Ensure all requests are logged, categorized, and prioritized appropriately in the system.
• Customer Service:
• Troubleshoot basic maintenance-related concerns to address tenant issues efficiently.
• Maintain a professional and empathetic tone during all interactions, ensuring a positive tenant experience.
• Follow up with tenants to ensure satisfaction after service completion.
• Scheduling:
• Collaborate with technicians and tenants to schedule maintenance appointments based on availability and urgency.
• Manage an on-call schedule, being available evenings and weekends every 2–3 weeks to handle urgent requests.
• Administrative Support:
• Maintain organized records of maintenance requests, appointments, and follow-ups.
• Communicate effectively with the maintenance team and other departments to resolve issues promptly.
• Technology Use:
• Utilize Google Sheets , Excel , and other tools for record-keeping and scheduling.
• Manage Gmail and phone systems efficiently to handle communications.
• Demonstrate proficiency with technology, including scheduling software and mobile apps, to ensure seamless operations.

Work Schedule:

• Monday through Friday: 8-hour shifts: 9:00 am to 5:00 pm.
• On-Call Schedule: Required every 2–3 weeks, covering evenings and weekends.

Qualifications:

• Strong organizational and multitasking skills to handle high call volumes and coordinate multiple requests simultaneously.
• Tech-savvy with proficiency in Google Sheets , Excel , Gmail , and phone systems.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Previous , or a maintenance department is preferred.
• Ability to remain calm and professional under pressure.
• Flexibility to work evenings and weekends on a rotating schedule.

What We Offer:

• Competitive salary.
• Training and support to ensure your success in the role.
• A collaborative and supportive work environment.
• If you're passionate about delivering top-tier customer service, adept with technology, and thrive in a fast-paced environment, we encourage you to apply!