Job Title: Senior Support Engineer- AS 400

Location: Richardson - TX (100% Remote)

Top Skills Required

1. AS400

2. SYNON

3. RPG

4. RxClaim exp is a must

Job Description

Troubleshoot application issues by analyzing data/application/interfaces.

• Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies.
• Work on Incidents, Service requests, Problem Records/Tasks and Change Requests within SLA
• Respond to and act on Alerts within SLA
• Perform level of effort estimates for assigned tasks and change orders.
• Identify root causes for technical issues in production.
• Develop code updates to fix reported defects.
• Provide detailed information to clients as required.
• Follow the production support best practices
• Comfortable with handling night alerts in shifts