Paragon IT Professionals is seeking a qualified Operations Analyst to work on a hybrid role at our client site in Des Moines, Iowa. (2nd shift)

The Operations Analyst (Solutions Analyst) will assist informally leading the shift, ensuring the team is monitoring and supporting the infrastructure (network and mainframe) via software tools to meet business partners' goals. This team provides timely support and assistance of problem determination by quickly identifying, analyzing, and reporting on all relevant issues.

**The hours for this role are 4pm - 12am Wednesday through Sunday.**

Monday and Tuesday are days off.

Hybrid schedule (Details unknown at this time)

What the job entails:

• Thorough investigation, documentation of issues, fix, collaboration with partners and all team members and leadership; appropriate documentation and critical issue, as needed
• Assist in ensuring daily operational work is handled in a timely and accurate manner. Provide feedback or ideas for success, as needed
• Be proficient in all forms of communication and keep tickets/tools/chats current and accurate
• Collect, organize, analyze, and interpret data in multiple areas of expertise
• Be a technical liaison between various technical teams in optimizing user experience for the tools used.
• Follow through on outstanding and ongoing issues to help maintain a level of ‘ownership’ and quality of tickets/issues
• Assist in driving strategic initiatives
• Drive continuous improvement to improve service aligned to strategy
• Be an Incident Coordinator, using ITSM methodologies

Skills needed:

• Associates or Bachelors degree (preference in a computer science, technology, engineering or math-related field)
• 1+ years of technical experience
• Basic knowledge of insurance and financial services products preferred
• Advanced computer skills required
• Advanced planning/organizational, problem-solving, analytical, decision-making and communication skills required
• Excellent time management skills required
• May be required to provide on-call support
• Will be required to work some holidays

To succeed in this position:

• Should have excellent analytical, time management, adaptability and develop knowledge to be able to problem solve in the gray
• Build relationships and communicate and collaborate with all, while providing a productive and good experience to those encountered
• Offer ideas on elimination, improvements, efficiencies, automation, change, risk reduction and increased success in work processes
• Must be a quick learner, develop understanding of Cloud Technology and understand the technology and overall impact and implications of actions taken
• Any knowledge and/or experience with Tivoli, ServiceNow, and Mainframe desired

This is a contract role, however, converting to a full time employee down the road is very possible.

Must live in the Des Moines area - no relocation assistance available