Technical Customer Support Specialist

Direct Hire

Compensation: $50K - $80K/Year Depending on Experience

Location: Indian Trail, North Carolina

Onsite For Training Then hybrid 1-2 days onsite

Bonus eligibility (10-15%) based on hitting company revenue targets - last year employees hit 12.5% of salary as their bonus.

Responsibilities:

• Provide front-line support to customers via email
• Troubleshoot basic issues, escalating more complex issues to developers
• Respond to product questions
• Guide customers through onboarding and training
• Potentially assist with software implementation for new customers

Company Culture

• Core values: Emphasis on teamwork, humility, and finding solutions together.
• Focus on: Building a company culture that values employees and provides opportunities for growth and development
• Growth mindset: The company is constantly evolving and improving processes

Requirements:

• experience in technical support or a similar role
• Proficiency in troubleshooting IT issues
• Excellent communication skills
• Ability to handle multiple tasks and prioritize

Expertise with a wide array of Operating Systems including Windows Client,

Windows Server, Windows on Windows and Linux

installation and configuration of SQL Server Express

Understanding of SQL Select/Insert/Delete query syntax and availability groups

Understanding of TCP Networking concepts like IP addressing, IP subnetting, and

routing