Qualifications:

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.

• Windows 10 & 11 experience.
• Microsoft Office 365 experience.
• Working knowledge of Laptop/Desktop/Printer Hardware.
• General Networking and Wireless skills.
• PC/Laptop build and Imaging experience.
• Active Directory and Microsoft Exchange/O365 experience.
• Desktop support tools working knowledge.
• Anti-Virus, Malware, Spam, and other security remediation experience.
• Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
• Ability to be an active participant and contributor on a professional IT Support Team.
• Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
• Ability to plan/organize time and workload.
• Ability to prioritize and escalate based on problem/issue severity.
• Ability to follow standard processes/procedures.
• IT service management system experience required (ServiceNow experience a plus).
• MacOS experience a plus.
• Documentation and Knowledge base experience desired.
• Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations.