This is a full time, onsite role in midtown Manhattan

Responsibilities:

• Deliver first-level technical support to clients, addressing hardware, software, and network issues both remotely and onsite
• Manage user account creation, modification, and termination for client organizations
• Install and configure new hardware and software according to standardized documentation
• Troubleshoot basic desktop environmental issues and network connectivity problems
• Support desktop software applications, including Microsoft Office suite (Outlook, Word, Excel, etc.)
• Assist with employee onboarding and offboarding processes for client companies
• Maintain IT inventory and asset management for multiple clients
• Document all support activities, adhering to compliance requirements and best practices
• Participate in the implementation and maintenance of backup and business continuity solutions
• Collaborate with senior team members on more complex issues and escalate when necessary

Requirements

• Strong knowledge of Windows operating systems and basic network administration (DNS, WINS, DHCP)
• Familiarity with remote access technologies and VPN configurations
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced environment
• Willingness to travel to client sites within the Manhattan area as needed
• Basic understanding of IT security principles and best practices
• Eagerness to learn and adapt to new technologies and client environments

This role offers an excellent opportunity for growth within the MSP industry, providing exposure to diverse client environments and technologies. The successful candidate will gain valuable experience in both onsite and remote support, enhancing their skills in a dynamic IT services setting.