MUST:

• Proven technical background with Sitecore and deep understanding of the platform (past experiences can include architect, developer, consultant, analyst)
• 3+ years experience managing and successfully delivering Sitecore projects
• Client facing

Plus :

· Sitecore Certs

Day to Day:

• Play a central role in overseeing cross-functional teams, ensuring project alignment with client objectives, and driving efficient execution
• Ensure that your team produces work that adheres to Sitecore’s best-design principles
• Serve as an escalation point for the client at the operational level, effectively handle client concerns
• Balance the stakeholders involved to ensure the account achieves and exceeds the revenue, profit target, and operational efficiency
• Define delivery excellence criteria and KPIs for each particular case
• Forecast and track key account metrics, ensuring appropriate status reporting to stakeholders on all levels
• Be involved in proposal preparation with all parties, stakeholders, and workflows
• Prepare estimation, scope decomposition, and define dependencies and assumptions
• Understand the importance of client NPS response, perform profound analysis of the results, work towards converting detractors into promoters
• Facilitate business development and account growth through contribution to upselling and cross-selling opportunities