Job Title:- Assistant Dealer Contractual Manager Hybrid

Duration:- 12- months position (May go Longer)

Location:- Warren,Michigan

Yes – remote work possible – this assistant role is OK to have a fully remote person.

Job Description:

1 opening - Assistant Dealer Contractual Manager

o Assist in completion of Dealer Data Verification in preparation for 2025 Recontracting of the DSSA

o Assist in managing information related to DCG workload balancing

o Assist in managing questions related to Change Requests being handled by a Contractual Manager outside their region

o Assist in the processing of contractual changes consistent with the state franchise statutes and the Dealer Sales and Service Agreement

o Assist Dealers, Dealer Candidates and GM field personnel to input information as needed to complete proposals in the Dealer Contractual Information Change Request (DCICR) system

o Partner with Subject Matter Experts such as GM Legal and the Market Analysis Team to complete proposals

o Maintain accurate contractual dealer data in the Dealer Network Planning System

o Process and manage Dealer and GM Leadership requests

o Leverage appropriate Check Sheets and template letters to complete change requests

o Draft relevant custom dealer letters for Management/Legal review in response to Dealer questions and/or concerns regarding contractual/policy issues

o Draft professional correspondence to respond to dealer change requests

o Analyze candidate sales and profit forecasts and provide dealers with insight from composite groups

o Complete Area Primary Responsibility (APR) notice requirements as outlined in the GM Sales and Service Agreement

o Request and review background checks for Dealer candidates and other relevant parties

o Complete Dealer add point information worksheets with information and exhibits provided by Dealer Network Planning and Investments (DNPI)

o Provide deposition or testimony regarding the processing of the Dealer requests as required by Legal

o Communicate internally and externally as necessary to complete business activities

o Provide support to Dealers and GM personnel on the execution of contractual documents using the electronic signature process (GM E-Signature)

o Participate in continuous improvement activities to improve processes and increase productivity

o Maintain accurate electronic dealer files in the Dealer Management System (DMS) by uploading pertinent documents

o Review DCG working files hosted in SharePoint annually to identify and remove select working files to ensure accurate compliance with ILM policies and procedures per the direction of the Dealer Organization Managers

o Analyze, track, maintain and provide information on Dealer requests for quality control within the Dealer Contractual Information Change Request (DCICR) System

o Assist Dealers with re-contracting activities

o General office work related to processing Dealer requests and maintaining dealer files such as sending and retrieving faxes, routine scanning and copying etc.

? Generate and distribute program enrollment forms to program coordinators

? Manage outgoing and incoming email and mail

Required Qualifications

? Strong computer skills in Microsoft Office products (Word, Excel, PowerPoint) and in managing database information

? Strong attention to detail and the ability to multi-task

? Effective analytical, statistical, and problem-solving skills

? Good planning and organizational skills

? Good oral, written and communication skills

? Highly motivated

? Good interpersonal skills and willingness to work in teams

Flexible and adaptive to change

Strong communication skills