Job Title: ACH Operations Support

Location: Riverside , RI

Pay Rate: $22.00/hr

Work Schedule: Monday-Friday 8:30am - 5:00pm

About Job:

• Working with Death Alerts and notifications for the bank.
• Could receive 100-180 daily depending on season.
• Have KPI's and SLA's to maintain.
• Work with Salesforce system to process the alerts.
• Prefer someone with Financial background and banking knowledge.

Job Description:

• The Ach Operations Analyst is responsible for the daily automated clearing house origination and receipt process, facilitating the transmission of files from client Originators and the clearing house.
• The Analyst will provide administrative support for ODFI (Origination Depository Financial Institution) as well as RDFI (Receiving Depository Financial Institution) functions.
• The department is fast-paced due to SLA’s tied to NACHA and requires accuracy and attention to detail as there is direct customer impact.

Primary responsibilities include:

• Primarily responsible for the tasks associated with the Receiving Depository Functions.

• Provide direct phone and email support for ACH Operations, using effective communication skills to assist *** Corporate Customers and internal staff.

• Research and resolve internal and external requests for all ACH account inquiries.

• Perform routine responsibilities specific to department functions and activities.

• Perform other duties and responsibilities as required or assigned.

• Adhere to Bank policies and direct job/departmental procedures.

• Support the team in meeting daily and monthly deadlines.

• Strong time management skills and ability to prioritize tasks.

• Ability to learn and comprehend new system processes and software.

• Reliability, flexibility, professional etiquette, and sound judgment.

• Willingness to train on more complex functions associated with the Origination side.

• Customer centric mindset

Qualifications:

• 3-5 years Financial Operations Experience.

• System and product knowledge desired.

• Ability to complete repetitive tasks in a timely manner.

• Strong team player.

• Strong attention to detail.

• Ability to thrive in a fast-paced environment.

• Strong written and verbal communication skills.

• Speed and accuracy using keyboard.

• Proficient in MS Office Outlook.